Order Cancellations

Online orders are processed immediately and may not be cancelled; you may need to wait until you receive the merchandise in order to return it.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like books that have been read after receipt; games, puzzles, and toys that have been played with after receipt, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards. These items, as aforementioned, are not eligible for return, refund or exchange.

Please get in touch if you have questions or concerns about your specific item.

Shipping Responsibility

You are responsible for paying for all shipping costs for your returned item. Purchases that are accepted for a refund will only be credited the purchase price of the book. Shipping & handling fees charged at time of order are non-refundable.

Refunds and Exchanges

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If your return is approved, we will provide one of the following within a 7 business days: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Conditions

If you do not comply with any of the above conditions, we reserve the right to refuse the return and/or exchange, or to impose different or additional conditions.

Last updated: January 30, 2021